Privacy Policy

This Privacy Policy ("Policy") describes how Groundskeeper ("we," "us," "our") collects, uses, discloses, retains, and protects Personal Information when you access or use our software platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Policy. If you do not agree, you must discontinue use of the Service.

1. Definitions

• Personal Information: Information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.
• Sensitive Personal Information: Includes Social Security Numbers, financial account information, precise location information, and other sensitive data categories.
• User Data: Personal Information and other data that users input or upload to the Service.
• Third-Party Service Providers: External vendors used to support and operate the Service, including payment processors, cloud hosting providers, and analytics services.

2. Information We Collect

2.1 Information You Provide Directly

• Full legal name and contact information
• Email address and phone number
• Account credentials and authentication information
• Payment information (processed through secure payment processors)
• Any data, documents, or content you upload to the Service

2.2 Information We Collect Automatically

• IP address and device identifiers
• Browser type and operating system
• Usage patterns and activity logs
• Session duration and pages viewed
• Cookie identifiers and tracking data

3. How We Use Personal Information

We process Personal Information to:

• Operate and maintain the Service
• Authenticate users and prevent fraud
• Process payments and manage subscriptions
• Provide customer support and communications
• Analyze and improve Service functionality
• Comply with legal and regulatory obligations
• Protect against security threats and unauthorized access

4. Legal Basis for Processing

Processing is based on:

• Consent for specific processing activities
• Contractual necessity to provide the Service
• Legal obligations and regulatory compliance
• Legitimate business interests in operating and improving the Service

5. Cookies & Tracking Technologies

We use:

• Essential cookies for authentication and security
• Analytics cookies to understand usage patterns
• Performance cookies to optimize Service functionality

You may disable cookies through your browser settings, but some Service features may not function correctly.

6. Disclosure of Personal Information

We may disclose Personal Information to:

• Third-Party Service Providers: Including payment processors, cloud hosting providers, and analytics services
• Legal Authorities: When required by law, court order, or regulatory investigation
• Corporate Transactions: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, property, or safety, or that of our users

7. Data Retention

We retain Personal Information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain data for 7 years after account termination, unless a longer period is required by law or you request earlier deletion.

8. Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure and access controls
• Regular security monitoring and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

While we implement strong security practices, no system can guarantee 100% security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request information about Personal Information we collect and process
• Correction: Request correction of inaccurate Personal Information
• Deletion: Request deletion of Personal Information, subject to legal exceptions
• Portability: Request a copy of your Personal Information in a portable format
• Opt-Out: Opt out of certain processing activities

To exercise these rights, contact us at privacy@groundskeeper.com. We will verify your identity before responding to requests.

10. California Privacy Rights

California residents have additional rights under the CCPA/CPRA, including:

• Right to know what Personal Information is collected and how it's used
• Right to delete Personal Information, subject to exceptions
• Right to correct inaccurate Personal Information
• Right to non-discrimination for exercising privacy rights

We do not sell or share Personal Information for cross-context behavioral advertising.

11. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the U.S., your Personal Information may be transferred to and processed in the United States, which may have different privacy laws than your jurisdiction.

12. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children. If we learn we have collected information from a child, we will delete it promptly.

13. Breach Notification

In the event of a data breach that affects your Personal Information, we will notify affected users within 72 hours of discovering the breach, consistent with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email, dashboard notifications, or website banner. Continued use of the Service after changes constitutes acceptance of the updated Policy.

15. Contact Information

For privacy-related questions or requests, contact us at:

• Email: privacy@groundskeeper.com
• Support: support@groundskeeper.com